Privacy Policy

Last updated: July 2026

Your Mechanic Online (“YMO”, “we”, “us”) operates the marketing website at yourmechaniconline.com and the online booking platform at booking.yourmechaniconline.com. This policy describes how we handle personal information when you browse our site, create an account, or book a car service.

Information we collect

• Account & booking details - name, mobile number, email address, service city, vehicle registration and model, pick-up address, and booking preferences you provide when signing up or placing an order.
• Communications - messages you send via our contact form, call recordings or notes where permitted, and SMS/email delivery status for booking updates.
• Technical data - IP address, browser type, device information, and cookies needed to keep you signed in, protect forms (CSRF), and remember dismissed site notices (for example, a city suggestion banner).
• Approximate location - we may infer your city from your IP address to suggest relevant service areas. We do not request GPS location from your browser.

How we use your information

• Process and fulfil car servicing bookings, including scheduling pick-up and drop.
• Send OTP codes, booking confirmations, service updates, and reminders by SMS and email.
• Respond to support requests and improve our website and services.
• Maintain security, prevent fraud, and comply with applicable law.

Legal basis & consent

We process your data to perform the service you request and, where required, based on your consent (for example, when you opt in to SMS/email updates during sign-up). You may withdraw marketing consent by contacting us; transactional messages related to an active booking may still be sent.

Sharing with third parties

We do not sell your personal information. We share data only with service providers who help us operate the platform, such as SMS gateways, email delivery, and hosting partners, under contracts that require them to protect your data. We may disclose information if required by law or to protect our rights, customers, or staff.

Cookies

We use essential cookies for sessions and form security. Optional cookies may remember dismissed UI preferences (for example, ymo_city_hint_dismissed). You can clear cookies in your browser settings; some features may not work correctly without essential cookies.

Data retention

We retain booking and account records for as long as needed to provide services, resolve disputes, and meet legal or accounting requirements, then delete or anonymise them where appropriate.

Security

We use industry-standard measures including HTTPS, access controls, and secure password storage. No method of transmission over the internet is completely secure; please use a strong password and keep your login details confidential.

Your rights

Depending on applicable law (including India’s Digital Personal Data Protection Act), you may request access to, correction of, or deletion of your personal data, or withdraw consent where processing is consent-based. To exercise these rights, contact us using the details below.

Children

Our services are intended for adults booking vehicle servicing. We do not knowingly collect personal information from children under 18.

Changes to this policy

We may update this page from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after changes constitutes acceptance of the updated policy.

Contact us

Questions about this privacy policy or your data:

• Email: contactus@yourmechaniconline.com
• Phone: +91-7744-065904
• Web: Contact form